Return and refund policy
This page sets out the return, exchange and refund terms for POS terminals and accessories bought in the RoxPay shop.
Last updated: November 1, 2026
01Who this applies to
The RoxPay shop sells POS terminals to businesses and professionals, who buy through their RoxPay business account. As these are business-to-business sales, the consumer right of withdrawal does not apply.
02Returns
We do not accept returns. Once payment is confirmed the order is final and is not refunded if you change your mind.
03Exchanges
We do not accept exchanges for another model or variant. Please check the specifications on the product page before ordering, or contact us for advice.
04Defective or damaged products
If your terminal arrives damaged or does not work, email info@roxpay.eu within 8 days of delivery with your order number, serial number and a description or photo of the problem. If the defect is confirmed, we repair the terminal or replace it with the same model under the legal warranty.
05Shipping costs
Shipping costs paid with the order are not refundable.
06Contact
For any question about an order, email info@roxpay.eu.
