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RoxPay Gateway
OK Home
Case Study · Smart hospitality

Collecting during digital check-in, before the door code

OK Home, with smart locks and a check-in web app used by more than 2,000 Italian properties, integrated RoxPay to collect deposits, balances, security deposits and extras within the online check-in flow.

-60%
Manual handling
-99%
No-shows and unpaid
1
Day to go live
The Solution

Payment inside the check-in flow

RoxPay collects during digital check-in, before the guest receives the door code, with no manual steps for the property.

Deposits and stay balances

Stay amounts are collected online, automatically, inside the check-in flow.

Security deposits and pre-authorizations

The deposit amount is held on the guest's card and released at the end of the stay.

Extras and pay-by-link

City tax and additional services are paid from a link sent to the guest.

Results

Less manual work, almost no unpaid bookings

The results of integrating RoxPay into the OK Home platform.

-60%
Manual handling
Fewer collection and chasing tasks for properties
-99%
No-shows and unpaid
Payment secured before the door code
1
Day
To activate the integration
Integrated technologies

The technologies involved

The RoxPay modules inside digital check-in.

Pre-authorizations

Holding the deposit on the card, with release or capture at the end of the stay.

Pay-by-link

Payment links to send to the guest for deposits and extras.

Tokenization

Cards are handled within RoxPay's PCI-DSS perimeter.

Common Questions

Insights: payments in digital check-in

It is a temporary hold of an amount on the guest's card: it secures the deposit without charging it and, at the end of the stay, is released or captured.

Because payment is already complete when the guest enters the property, which reduces no-shows and unpaid bookings.

Do you run a hospitality platform?

Find out how to integrate payments into digital check-in with RoxPay.